An auto dialer is a technological tool that automates the process of dialing phone numbers for outbound communication.
There are three main types of auto dialers: preview dialers, progressive dialers, and predictive dialers.
Auto dialers increase agent efficiency by automating the dialing process, reducing downtime between calls, and providing analytics for performance improvement.
Auto dialers find applications in industries such as telemarketing, sales, customer service, and debt collection.
Auto dialers may encounter challenges like call abandonment and concerns about call quality and accuracy.