Inset IVRS logo
Let's allow the system to talk to the customers and make their experience great
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We use Inset IVR

  • Mirchi Adlabs
  • Softage
  • Datawind India
  • WebTel Electrosoft
  • Indian Army
  • Sumitomo Mitsui Banking Corporation
  • Indian Society of Agribusiness Professionals
  • Quick Finance Services
  • Credit Nation
  • Utkarsh Classes
  • AAA vehicleads
  • Global Opportunities
  • DHI
  • D2F Real Estate
  • Sycorian Metrimonials
  • Hera Automobiles
  • Radhey Investigations
  • Konexions Back Office Services
  • Kamsons Marketing

Inset IVRS application provides pre-recorded voice responses for appropriate situations, keypad signal logic, and access to relevant data, and potentially the ability to record voice input for later handling. Using computer telephony Integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display and systems allow callers to get access to information without human intervention.

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Features of Inset IVRS

  • Integrated IVR / ACD software
  • ODBC support for accessing all kind of standard database/RDBMS.
  • Provides call statistics and customised report after call analysis viz. "Call success Rate", "Call Failure Analysis", "Response Delay Analysis", "Service-wise/channel specific calls", "languages selected".
  • Multiple IVR Scripts
  • IVR Software Development Libraries
  • Call Monitoring and Recording
  • Message Forwarding
  • Unified Messaging Services
  • Multiple Telephone Line Support
  • Multiple Voicemail Boxes
  • Automated outbound call system
  • Configure and manage through an intuitive web control panel
  • Call Transfer (subject to your phone company or PBX features)
  • Call Simulator for off-line testing
  • Good Voice Quality supports up to 48 KHz sampling.
  • Provides additional tools for recording and editing voice files and online deployment.
  • Simple to use Graphical System Design Interface
  • Multiple telephone line support both on Analog and Digital
  • Advanced call screening and call switching options
  • Can be integrated with any type of database. Playback data retrieved from database
  • Text to Speech
  • Call Transfer to other extensions, optionally announcing the Caller ID, allowing the recipient to accept or decline the call
  • Full logging of callers' details and all the selections made during the call
  • Multi-Language support (English /Hindi)
  • DNIS: (Dialed number identification service)
  • ANI: (Automatic Number Identification)
  • Multitasking and multithreading facility leading to simultaneous handling of 4 channels 32 analog channels or more than 32 digital channels.
  • Modular and scalable design allows to increase the number of channels or services without changing the basic IVR software.
  • Detecting an incoming ring and automatically establishing connection in response to the ring signal. Number of rings before picking up the call is configurable.
  • Capable of working round the clock throughout the year.
  • Dynamic, user configurable, channel specific menu of IVRS, leading to setting of different service for different incoming lines (channels).
  • Multiple language support with user configurable channel specific language. Number of languages used may vary from 0 to 9.
  • Incoming calls from decadic dial telephone across PSTN/Railway/PBX line/cell phone. Caller can dial in both pulse and DTMF mode with DTMF inputs to select from IVR menu options.
  • Work with all type of exchanges on voice lines or trunk lines with BSNL/MTNL/Railway communication Network and cellular phone network.
  • Support various means of Alarm indications in case of system failures, e.g. Functional error, Error of missing certain voice message prompt, etc., and generates error Logs.

Sectors where IVRS used

  • Schools, Colleges and Educational Institutions
  • Bank and stock account balances and transfers
  • Surveys and polls
  • Call center forwarding
  • Simple order entry transactions
  • Selective information lookup (movie schedules, etc.)
  • Ticketing and Reservation
  • IT Enabled Services
  • Hotels, Airline & Train Ticket Enquiry & Booking Centers
  • Entertainment Industry
  • Complaint Booking and Customer Support Centers
  • Banks, Finance and Credit Corporations
  • Tele-Marketing Industry –Outbound Calls